These warranty terms & conditions ("T&C") covers Rodo Medical, Inc. ("Rodo") abutments (including abutment screws), Smilelocs, copings, and all related restorative products, including the Smileloc activator device ("Products"), manufactured and distributed by Rodo.
The warranty outlined in these T&C is exclusively for the benefit of eligible treating clinicians ("Clinician") and is not for the benefit of any other person or entity, including any patients, laboratories and other intermediate suppliers.
1. WARRANTY PERIODS
The warranty for the Products is granted for the following periods, subject to the limitations and exceptions of these T&C: lifetime warranty for Products manufactured in titanium and nickel titanium.
2. SCOPE OF WARRANTY
Subject to the limitations and exceptions described in these T&C Rodo will provide the following benefits:
QUALITY BENEFITS
If the Product has defects in materials or workmanship, that is, if the Product does not meet the Rodo quality standards then Rodo will replace the Product, at no additional charge.
SURGICAL BENEFITS
Rodo recognizes that implants sometimes fail. Rodo will not accept any responsibility for a failed implant, but does offer the following benefits if:
- The implant fails after the Product is placed on the implant together with a restoration, and taken into function, then the company who provided the failed implant should be the primary resource for the Clinician's implant-related claims. However, if the implant company refuses to honor their warranty for the implant (exclusively due to the use of the Products), and the Clinician both meets the "Eligibility" criteria and follows the "Claim Procedure" below, then Rodo will reimburse the Clinician for the actual and verifiable purchase cost of a replacement implant, and will provide the Product, at no additional charge; and,
- The implant fails before the Product has been placed on the implant (unless otherwise explicitly covered under the separate Rodo warranty – terms and conditions), then Rodo will in no case be responsible for replacing the implant.
The benefits set out above constitute Rodo sole obligation, and the Clinician's sole remedies, with respect to the Products and the subject matter of these T&C.
3. ELIGIBILITY AND CLAIM PROCEDURE
To receive benefits under these T&C, the Clinician must comply with all of the following:
- Warranty claims must, to remain eligible, be reported to Rodo within thirty (30) days from the date on which the claimed defect was discovered. Reporting shall fully comply with the procedure set out herein. Clinician shall contact the Rodo representative or Rodo customer service to request a complaint record form and receive instructions for Product return; and
- The completed complaint record form, documenting the cause of the claimed failure, must be returned to Rodo accompanied by the Product in question within the time stated above. Any Product must be decontaminated prior to return to Rodo; and
- Clinicians submitting a complaint record form for surgical benefits, must provide the following items:
- documentation of the case and demonstration that implants were indicated and that no contra-indicated conditions existed for that particular patient; and
- documentation that the implant company refused to honor their warranty (exclusively due to the use of the Products), and receipt/ invoice for implants for reimbursement; and
- Clinician making a claim under these T&C must be current in all amounts owed to Rodo at the time when the complaint record form is submitted; and
- All procedures using Products (and implants) – before, during and after implantation – must be performed in accordance with Rodo and (as applicable) other implant company's protocols, guidelines and instructions, as well as generally accepted dental practices.
Transport costs and transport risk shall be borne by the Clinician. The cost of return shipment shall be borne by Rodo in cases covered by the warranty under these T&C.
Independent from warranty claims, complaints should be reported as soon as possible to comply with regulatory requirements.
4. GENERAL LIMITATIONS OF THE WARRANTY
Except for the warranty specified in these T&C, neither Rodo nor any representatives or other third parties which manufacture or distribute the Products, make any representation, warranty, covenant or other undertaking, expressed or implied, written or oral, with respect to the Products, including (without limitation) any implied warranties of merchantability, durability or fitness for a particular use or purpose. In addition, and to the maximum extent permitted under the applicable law, Rodo disclaims (on behalf of itself and any of its representatives or other third parties which manufacture or distribute the Products) any and all liability with respect to lost earnings, incomes or profits, failure of the Clinician to conform to generally accepted standards of dental practices and any other direct or indirect, incidental or consequential damages resulting or arising from the design, composition, condition, use or performance of the Products.
5. WARRANTY EXCLUSIONS
Rodo shall not provide benefits under these T&C if; the failure is caused by a trauma, an accident, or by any other damage caused by the patient or a third party; or the failure is caused by implants placed in patients with accepted contra-indicated conditions to successful implant integration, including but not limited to diseases related to alcoholism, uncontrolled diabetes, and habitual drug dependency; or the failure is due to normal wear and tear; or the Products have been modified, grinded, deburred or otherwise retouched.
For the avoidance of doubt, these T&C, and the benefits and remedies set out herein, shall be exhaustive with respect to the Products and the subject matter of these T&C, and shall exclude any other rights, benefits and/or remedies, such as laboratory and clinical treatment related fees.
6. MODIFICATION OR WITHDRAWAL OF THE WARRANTY
Rodo reserves the right to modify or withdraw these T&C at any time without notice. Any such modification or withdrawal will not affect Products already installed in patient, and fully paid by the Clinician to Rodo, prior to the date thereof.
THESE T&C ARE VALID AS OF JANUARY 1, 2017.
LIMITED WARRANTY/LIMITATION OF LIABILITY
Rodo warrants that all Products are made according to specifications and MAKES NO OTHER WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Subject to the return of a device that is placed and then fails, Rodo will repair or replace the device without charge for the cost of materials and workmanship or refund the original price paid, at the Rodo's option, as follows: (1) abutments, Smilelocs, copies and all accessories (excluding Smileloc activator device) up to 20 years (including replacement of a device that was made by Rodo that was attached to said abutments; (2) Smileloc activator device up to 3 years. This Warranty is exclusively for your benefit, is not transferable and does not extend to any patients. You agree to pay all other costs of adjustment, repair and replacement of a device. Except where prohibited by law, the lab WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF A DEVICE, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, regardless of the theory asserted, including warranty, contract, negligence or strict liability and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to 90 days from the date of delivery. In the event of a dispute and absent an amicable resolution the parties mutually agree to waive class actions in favor of mandatory individual arbitration of claims under this limited warranty in and in accordance with the laws of California. The lab does not guarantee the performance of independent carriers.
Privacy Policy:
Thank you for visiting our website and reviewing our privacy policy. We do not collect any personal information when you visit our website unless you choose to provide that information. We do not request or collect any identifying personal information from dental patients on this website.
During your visit here, if information is downloaded or if the website is simply browsed, we collect certain non-personal information by automatic operation through our site's web servers such as the internet protocol (IP) address of the computer you are using and the date and time you access our website. This information does not identify you. We use this information to help us improve the performance of the website and the value of informational materials that we provide. Unless required for law enforcement or otherwise required by law, we do not disclose, give, sell or transfer any information about visitors to our website to others. We may employ software programs for security purposes to identify unauthorized attempts to upload or change information or cause damage to our website.
If you have any questions about your account or our website and privacy policy, please contact our Customer Service Department. Your use of our website constitutes your acknowledgement of and agreement with this privacy policy. We reserve the right to modify, alter or update this privacy policy without notice at any time.
Sales Orders:
Shipping and handling: the customer will pay for all shipping charges. Our standard shipping method is Federal Express, 2-day service.
We honor VISA, MASTERCARD, AMEX and DISCOVER.
TERMS:
Cost of collection of any account will be paid by the customer. All accounts are payable within 30 days of statement date. Accounts not paid within the stated terms will be subject to COD status and a late charge of 2 percent of the unpaid balance. Prices subject to change without notice. If applicable, Rx must be enclosed with original case submission.
LIMITED WARRANTY/LIMITATION OF LIABILITY. Rodo Medical, Inc., ("Rodo") warrants that all products are made according to specifications and MAKES NO OTHER WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Subject to the return of a device that is placed and then fails, Rodo will repair or replace the device without charge for the cost of materials and workmanship or refund the original price paid, at Rodo's option, as follows: (1) abutments, Smilelocs, copies and all accessories (excluding Smileloc activator device) up to 20 years (including replacement of a device that was made by Rodo that was attached to said abutments; (2) Smileloc activator device up to 3 years. This Warranty is exclusively for your benefit, is not transferable and does not extend to any patients. You agree to pay all other costs of adjustment, repair and replacement of a device. Except where prohibited by law, the lab WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF A DEVICE, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, regardless of the theory asserted, including warranty, contract, negligence or strict liability and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to 90 days from the date of delivery. In the event of a dispute and absent an amicable resolution the parties mutually agree to waive class actions in favor of mandatory individual arbitration of claims under this limited warranty in and in accordance with the laws of California.